Latest Posts
Why Don't Bloggers Understand Email Marketing?
Over the weekend I worked hard on video presentations for the release of Blog Mastermind. Obviously the core topic of the videos is how to make money via blogging, however I'm introducing a new form of blogging for profit, something that can lead to income quicker,...
How To Find A Good Customer Support Person (Or Any Outsourced Staff)
In this final piece of a four part article series on customer service we look at one of the key components of a successful Internet business - a good customer support person. If you have been following along this journey you will remember how Starbucks taught us the...
Inside My Business: The Evolution Of A Customer Service System
This is the third part in a four part series of articles on customer service. In part one we looked at a example from Starbucks customer service, where a simple free beverage voucher left a lasting positive impression on me. You can read this article here - Reputation...
Growing Pains: How To Manage Customer Service As A One Person Enterprise
In my previous post about Starbucks reputation management we looked at how a few good customer service systems can be used as a marketing strategy to encourage word of mouth and result in a competitive advantage. In the case of people like me and many of you, my...
Reputation Management: Starbucks Offers A Simple Lesson In Good Customer Service
I was traveling around Queen Street West in downtown Toronto this week and as always I popped into a Chapters bookshop (like a Borders). In Canada most bookshops have either a Starbucks or a Second Cup coffee shop. Many of the posts in this blog were created in cafes...
How To Invest In Websites In Your Spare Time
I remember my first website sale. I made $13,000 Australian dollars selling a website that I had built from scratch myself. That sale was a big windfall for me and a moment I won't forget because it was the first time I saw the real potential of online property...
5 Tips For Success When Traveling With Your Business
I'm in Hawaii now having come up from Fiji on my way to Canada. I'm presently typing this at a cafe on the top floor of the Ala Moana shopping center - the largest mall in Hawaii. Typing on the third floor of the Ala Moana Center in Hawaii In response to my recent...
Life Portability: Mixing Travel, Business and Pleasure In One Seamless Lifestyle
Recently I was the willing target of several audio interviews. The topic of course, was blogging, however as is customary, most interviews begin with a little background study of the person in question. As a result of telling my recent business history I found myself...
Free Report – How To Start An Internet Business
We've almost nutted out the bugs with the new design and I must say I'm very happy with how everything looks. I'll talk more about the design process (and reveal who did my blog design) in a later post, now I want to tell you about a little free report I'm giving away...
Engagement: The Magic Ingredient You Need For Success Online Today
There's one moment - one ingredient - I believe that is the most important indication you need to see to determine if your blog will be a success. It's not traffic or followers. It's not making your first affiliate sale, or signing up your first sponsor. It's not...
