Latest Posts
How To Find A Good Customer Support Person (Or Any Outsourced Staff)
In this final piece of a four part article series on customer service we look at one of the key components of a successful Internet business - a good customer support person. If you have been following along this journey you will remember how Starbucks taught us the...
Inside My Business: The Evolution Of A Customer Service System
This is the third part in a four part series of articles on customer service. In part one we looked at a example from Starbucks customer service, where a simple free beverage voucher left a lasting positive impression on me. You can read this article here - Reputation...
Growing Pains: How To Manage Customer Service As A One Person Enterprise
In my previous post about Starbucks reputation management we looked at how a few good customer service systems can be used as a marketing strategy to encourage word of mouth and result in a competitive advantage. In the case of people like me and many of you, my...
Reputation Management: Starbucks Offers A Simple Lesson In Good Customer Service
I was traveling around Queen Street West in downtown Toronto this week and as always I popped into a Chapters bookshop (like a Borders). In Canada most bookshops have either a Starbucks or a Second Cup coffee shop. Many of the posts in this blog were created in cafes...
How To Invest In Websites In Your Spare Time
I remember my first website sale. I made $13,000 Australian dollars selling a website that I had built from scratch myself. That sale was a big windfall for me and a moment I won't forget because it was the first time I saw the real potential of online property...
5 Tips For Success When Traveling With Your Business
I'm in Hawaii now having come up from Fiji on my way to Canada. I'm presently typing this at a cafe on the top floor of the Ala Moana shopping center - the largest mall in Hawaii. Typing on the third floor of the Ala Moana Center in Hawaii In response to my recent...
Life Portability: Mixing Travel, Business and Pleasure In One Seamless Lifestyle
Recently I was the willing target of several audio interviews. The topic of course, was blogging, however as is customary, most interviews begin with a little background study of the person in question. As a result of telling my recent business history I found myself...
Free Report – How To Start An Internet Business
We've almost nutted out the bugs with the new design and I must say I'm very happy with how everything looks. I'll talk more about the design process (and reveal who did my blog design) in a later post, now I want to tell you about a little free report I'm giving away...
Engagement: The Magic Ingredient You Need For Success Online Today
There's one moment - one ingredient - I believe that is the most important indication you need to see to determine if your blog will be a success. It's not traffic or followers. It's not making your first affiliate sale, or signing up your first sponsor. It's not...
How To Build Traffic Without Marketing
There's something I've come to realize about most of my fellow bloggers - you guys and girls are not great at marketing. Don't take offense, marketing is not something that comes naturally and most people enter the blogging world as writers or hobbyists, not business...